Somebody declaring to get a period Warner cable tv technician are spilling ways on Reddit.
Time Warner wire, the second-largest carrier of TV and websites in the United States, told Quartz it is looking into the listings. “We’re unable to verify when this people is an ongoing or former staff,” a spokesman mentioned.
Reddit user cableguy_the began an “Ask Me nothing” (AMA) bond, uploading images of their ID badge and uniform as proposed proof of their work. His solutions to the issues coming in are really candid. Check out shows (typos protected).
On Comcast’s pending acquisition of the time Warner Cable:
We would like the merger since current people in charge is the worst in previous background. Many people acquiring fired because difficult metrics. Most of the power was given to customer service staff and removed from people that actually look at the homes and fix problems . It’s in pretty bad shape and the providers is run like shit IMHO [in my humble opinion].
Throughout the tension between professionals and customer service associates:
Yea support service representatives and techs include fighting a battle that nobody views. We detest them, they dislike united states. They inform customers the issue is the gear with regards to almost never was. We determine people to just disregard just what man regarding the cell states because chances are great, he has never ever wired a residence, strung a drop or fixed cable.
On what’s actually completely wrong with your hookup:
Don’t feel 50% of just what representative in the cellphone lets you know. Just arrange the technical. Permit your operate. He’s completed this before. The agent just answers devices. it is hardly ever the apparatus resulting in the problems.
In the secret to get better services:
When a technology shows up ,ask for their supervisors number. Tell him it’s just not burning him but to elevate a concern. He could contact their sup to make sure its cool but which will help.
On what’s stopping faster net download speeds:
Actually, fundamental analog cable. Required right up sooo much bandwidth . 1 station per regularity vs bonding multiple wavelengths to supply 8 channels for a downstream and 4 for an upstream . If we go 100% electronic tv.. Web will get quicker. In addition obstruction. If you’re around a college it’s the worst . Granny might use her 15 meg for e-mail and scanning but young Johnny college or university kid sucks in the bandwidth in the area using netflix and torrenting and video gaming. But they pay similar. IMHO what would fix this is certainly capping information and giving every person uncapped increase.
On the reason why splitting your own cable connections are a bad idea:
Setting up a splitter just to attenuate the signal is really dumb we actually have points called attenuators that do this without incorporating unnecessary splitter. But it is true that an excessive amount of alert is equally as terrible as insufficient we contact that distortion
On whether this Reddit AMA will cost your his work:
I might end up being discharged depending on whom grabs me. I may also get an additional benefit the so very hard to inform using the method the corporation is now organized.
As to how Wi-Fi indicators were unreliable, and that can become vanquished by doorways and walls:
Yes very true. Plaster structure specially.Solid wood doorways, staying in a cellar once the router is found on another flooring or the other way around. Wifi is actually a fickle beast.
On your “broken” cable tv modem:
Yea I discover this plenty. I’d say in a given 12 months I would personally say 5% of modems I switched comprise in fact bad. We do some puppy and pony show and just swap they anyhow. The problem is almost always maybe not machines related. Modems either jobs or they don’t. There is very little around. They are very https://foreignbride.net/czech-brides/ easy units. We have tv show clients using my own laptop computer every thing functioning just fine, subsequently switch to their unique machines and every little thing would go to shit. They nevertheless require a modem..Its insanity.